SHIPPING & REFUND
Shipping Policy
At KEFANY, we prioritize your experience by ensuring prompt and reliable shipping. We offer a range of shipping options tailored to your needs, and our commitment to eco-friendly packaging reflects our dedication to sustainability. Our goal is to deliver your luxurious beauty products safely and efficiently, so you can indulge in self-care as soon as possible.
In this section, we outline our shipping methods along with corresponding costs, designed to provide transparency and build your confidence in shopping with us. We believe that staying informed about your order status enhances your shopping experience.
Return & Exchange Policy
At KEFANY, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to make the process straightforward. Whether you've changed your mind or encountered an issue with a product, we are here to assist you.
This section provides clear instructions on how to initiate a return or exchange, reinforcing our commitment to customer satisfaction and ensuring you feel confident in your purchases with us. Your trust is essential, and we want you to shop with peace of mind.
This policy explains how orders are shipped by KEFANY:
1. Global Shipping
We ship worldwide.
2. Delivery Time
5–25 business days on average (customs/remote areas may take longer).
3. Processing
Orders handled within 1–3 business days after payment.
No processing on weekends or holidays.
4. Tracking
Tracking number and carrier info sent by email once dispatched.
5. Customs/Duties
Customers are responsible for local duties/taxes.
6. Failed Deliveries
Incorrect/incomplete addresses that cause returns require reshipping fees.
7. Delays
KEFANY is not responsible for customs or carrier delays.
8. Support
At KEFANY, refunds are issued as store credit (digital gift card):
1. Refund Method
Refunds = non-expiring digital gift card.
No cash, bank, or card refunds.
2. Timeline
Store credit issued within 7 business days after inspection of returned item.
3. Not Eligible
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Items outside the 7-day return window
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Items not in returnable condition
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Shipping fees & taxes
4. Gift Cards
Credits do not expire and can be used on any future order.
5. Damaged/Incorrect Items
Contact us within 7 days if your order is defective or incorrect.
6. Questions
At KEFANY, we value our customers and are dedicated to providing an exceptional shopping experience.
If you have any questions, concerns, or suggestions, we are here to help.
Customer Support Email
📧 contact.kefany@gmail.com
Response Time
We strive to respond to all inquiries within 24–48 hours, excluding weekends and public holidays.
How We Can Help
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Product information and sizing guidance
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Order updates and tracking
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Returns, exchanges, and store credit assistance
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Feedback, suggestions, or general inquiries
Thank you for choosing KEFANY. Our team is committed to offering world-class support and ensuring your experience with us is seamless and satisfying.